Deliver world-class tech support
Manage all IT communications across email, chat, and more from your inbox. Use AI, integrations and workflows to elevate IT operations at scale.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ teams globally
Are legacy IT help desks slowing you down? Try Hiver.
Uncomplicate IT support
Manage IT support via email, portal, or Live Chat from your Gmail or Outlook inbox. No complex UI, no new tools, just your inbox.
Do more with AI
Put tech support on autopilot by deflecting repetitive queries with AI. Scale your IT operations without sacrificing quality.
Go live instantly
Eliminate setup and maintenance costs with Hiver’s plug-and-play solution. Go live and become a power user in under 2 hours.
5-star service, every step of the way
Manage IT issues across channels
Centralize IT and tech requests from live chat, portal and emails like itsupport@ or admin@—right inside your inbox. Triage them using AI-suggested Tags, assign them to the right team member using workflows, and monitor their status in real time.
Perfect for cross-team collaboration
Enable seamless collaboration between IT, vendor management, finance and other teams using internal Notes and @mentions—no more forwards, CCs, and switching between multiple tools.
Support faster and smarter with AI
Do more with less using Hiver AI. Automatically compose replies for shorter response times, summarize long conversations for seamless handovers, and suggest pre-written templates for faster resolutions.
Reduce costs with self-service
Reduce costs by implementing a self-service strategy for your IT team. Leverage AI Chatbots and an internal Knowledge Base to accelerate resolutions of L1 queries and free up your team for complex tickets.
Automate the grunt work and integrate all your apps
Reduce your agents’ cognitive load by using no-code rules to triage and route queries based on agent skills, availability, and third-party data.
Connect with 100+ apps like Jira, ClickUp, NetSuite, HRMS and Slack to automate tasks, enable collaboration during escalations and eliminate data silos.
Make decisions with data-driven insights
Customize reports and dashboards to share key insights and identify trends. Track key metrics like response time, employee feedback, SLA compliance, and resolution time to monitor team performance.
Hiver is all you need to build efficient IT teams
Approvals
Speed up resolutions using approval workflows on customer and employee requests.
Collision Alerts
Avoid duplicate responses by seeing who’s working on a query in real-time.
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Explore why businesses love Hiver
Frequently Asked
Questions
What is an IT Helpdesk?
An IT Helpdesk is a streamlined solution designed to manage and resolve internal IT support requests directly from a single interface. It enables IT teams to efficiently handle technical issues, track tickets, and provide timely assistance to employees without needing to switch between multiple platforms.
How does Hiver enhance IT support efficiency?
By integrating with your inbox, Hiver allows IT teams to:
- Assign and track support tickets seamlessly.
- Collaborate internally using shared notes and tags.
- Automate repetitive tasks to reduce manual workload.
- Access analytics to monitor performance and identify areas for improvement.
Can Hiver's IT Helpdesk integrate with other tools?
Yes, Hiver supports integration with over 100 applications, including Jira, ClickUp, and various HRMS platforms. This connectivity ensures that employee and asset information is readily available, providing context to IT agents without the need to switch between different applications.
Is Hiver's IT Helpdesk suitable for non-technical teams?
Absolutely. Hiver is designed with user-friendliness in mind, making it accessible for teams without extensive technical expertise. Its intuitive interface and seamless Gmail integration mean that teams can get set up in under 15 minutes and become proficient with the platform in less than 2 hours.
How does Hiver's IT Helpdesk handle repetitive queries?
Hiver leverages AI to automate responses to common, repetitive questions. This not only speeds up response times but also allows IT teams to focus on more complex issues, ensuring efficient support at scale without compromising the human touch.
What kind of reporting and analytics does Hiver provide?
Hiver offers comprehensive reporting features that allow IT teams to:
- Monitor response and resolution times.
- Track ticket volumes and identify peak periods.
- Assess team performance and workload distribution.
- Gather insights to inform process improvements and training needs.
How does Hiver ensure data security and compliance?
Hiver is committed to maintaining high standards of data security and compliance. It employs robust security measures, including data encryption and regular audits, to protect sensitive information and ensure compliance with industry regulations. Hiver is also GDPR, SOC 2, ISO, and HIPAA compliant.
Deliver 5-star tech support at scale
Supercharge your inbox with Hiver—streamline IT workflows and get more done, faster.
Unlimited users on Free plan ✦ No credit card needed
