Automate the mundane to deliver delightful support
Delightful customer experiences start with seamless workflows. Hiver lets you automate busy work, so agents can collaborate better and deliver fast, personalized support.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Improve your customer service operations
with Automations
Cut down assignment times
Instantly route messages to the right owner based on pre-defined criteria like keywords, priority, or CRM ownership. No more internal back and forth.
Slash your response times
Build no code rules that assign messages, tag them, and handle data entry—freeing up time to respond faster. Meet reply-time goals with SLAs.
Boost operational efficiency
Sync data from any app using APIs and 100+ integrations. Automate actions in and out of Hiver like sending order updates and more to save time.
Automate the busywork
in customer service
Triage better for timely responses
Build rules to route, tag, prioritize, and automate several other actions across messages. This will allow your agents to focus less on triaging and more on solving customer issues.
Assign faster for shorter
first-assigned times
Auto-assign queries based on skill, availability, and workload—so no one’s overwhelmed, unnecessary reassignments are minimized, and every customer gets a faster response.
Resolve faster with improved context
Leverage 100+ integrations and APIs to bring customer data into Hiver. Eliminate tab switching, use synced data in workflows, and automate actions like sending customer order updates, data entry and more across systems.
Respond smarter with AI
Use AI to draft responses instantly, simplify long messages into quick summaries, auto-close non-actionable conversations, and get smart template suggestions for responses. Do more with less every day using Hiver’s AI Copilot.
Powerful Automations to help your customer
service team stay agile
Auto-responders
Automatically respond to new queries, send follow-ups, and notify unavailability.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Alerts and reminders
Stay on track with SLA alerts and auto-reminders for timely replies.
Chatbots
Enhance self-service with AI Chatbots instantly resolving repetitive queries.
Timed automations
Schedule notifications and actions to never miss follow-ups or deadlines.
Scheduled reports
Continuously improve support with scheduled reports and exports.
Spam filters
Auto-close spam and junk chats to keep your support queue clean.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
“Automations in Hiver helped free up an employee’s entire workday and actually got them to focus on more important tasks. With Hiver, I was effectively able to get back an employee into my team.”
Christina O’Connor, Manager, Finance
40%
time
saved
50%
reduction in first
time response
250%
increase in
efficiency
100%
SLA success
rate
100%
increase in
productivity
“Automations in Hiver helped free up an employee’s entire workday and actually got them to focus on more important tasks. With Hiver, I was effectively able to get back an employee into my team.”
Christina O’Connor, Manager, Finance
40%
time
saved
“Every team member knows exactly what they have to work on, and what their workload for the day looks like. There are no SLA violations now.”
Jędrzej Dąbrowski, Junior Product Manager
50%
reduction in first
response time
“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”
Fin Brown, Project Manager
250%
increase in
efficiency
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
What is automation in email?
Automation in email refers to automating various email-related tasks, improving efficiency and productivity. Hiver offers this capability by automating workflows with rule-based smart automation and enabling collaborative team efforts for better customer service and internal communication.
How do I plan an email automation?
To plan email automation, start by identifying repetitive email tasks, segmenting your tasks, and setting clear goals. Hiver enhances this process with its top-notch automation features, allowing for efficient workload management and productivity improvements by automating these tasks directly within your email platform.
What is email automation software?
Email automation software enables businesses to automate repetitive email tasks, improving productivity and workload management. Hiver offers this with automated and conditional assignments, skill-based auto-assignment, auto-closing unimportant emails, and round-robin assignments.
Is there a way to automate emails?
Yes, automating emails is possible and can significantly improve productivity by managing repetitive tasks more efficiently. Hiver is capable of automating emails by offering seamless integration with email platforms, enabling users to automate workflows, assign tasks, and track progress within their inboxes.
Automate your way to productivity
with Hiver
Get unlimited users on the Free plan ✦ No credit card needed
