The modern help desk built for finance teams
Manage Shared Inboxes like payables@, finance@ and more to process requests faster, eliminate missed emails, and accelerate cash collections.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ teams globally
All your finance workflows in one place
Payables & Receivables
Easily manage shared inboxes— assign and track emails about invoices, payments, W-9, taxes, and more in one place.
Accounting
Simplify and accelerate the book closing process. Quickly build an audit trail for approvals and sync invoices to an ERP in one click.
Payroll & Taxes
Manage internal queries on expenses, taxes, travel, and payroll from your team inbox—track, route, and assign emails with ease.
Simple and powerful helpdesk for finance teams
Ensure accountability for every email
Email groups and distribution lists can be very messy. Hiver makes it easy to manage team inboxes and establishes clear ownership of emails sent to payables@, receivables@, or payroll@, without CCs or forwards.
Collaborate effectively with your team
Use internal notes and @mentions to collaborate on emails effectively without the need for endless CCs and forwards. Easily loop in other departments like Sales or Legal if you need them to weigh in on a message.
Automate the grunt work
Use AI and Automations to auto-assign vendor questions to the right person, classify expenses, and draft relevant responses on the fly. Integrate with ERPs to update and view customer or vendor data within Hiver.
Make decisions with data-driven insights
Track everything that matters—email volume, request types, response and resolution times. Easily customize reports and dashboards to share key insights with your team.
Fast-track approvals and resolutions
Build workflows to fast-track approvals and set up an internal Knowledge Base to deflect routine questions. Get everyone on the same page and boost your team’s efficiency.
The complete finance help desk for you
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Collision Alerts
Avoid duplicate work or conflicting responses by seeing who’s working on a query in real time.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Explore why brands love Hiver
Frequently Asked
Questions
My company already uses accounting or ERP software, so why do I still need Hiver?
ERPs and accounting software help you handle daily financial transactions but cannot facilitate team communication and collaboration. Hiver integrates with your existing tech stack, enabling you to manage queries, requests, and crucial financial communications directly from Gmail. This eliminates the need to switch between apps and helps teams collaborate with the team right next to the email threads, reducing unnecessary forwards and CCs.
What impact will implementing Hiver have on our current workflows?
Hiver seamlessly integrates with your existing tech stack and workflows, including accounting software like Xero, QuickBooks, and NetSuite; it also enables your team to drive visibility in your shared inbox to never miss an email. The implementation of Hiver is designed to be smooth and straightforward, integrating directly with your email platform without disrupting existing processes.
As an executive juggling multiple priorities, can optimizing email communication workflow help me save dollars?
If you don’t collect a dollar within a year, it’s worth only 46 cents. Missing just one customer email can hurt your bottom line. Simplifying email communication workflows can save your team the time they’d spend sorting and tracking emails manually. With automation and better teamwork, your staff can focus on important tasks instead of grunt work. This boosts productivity and helps you cut costs on staffing.
I'm concerned about security. Can I trust Hiver?
Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA, and CCPA compliant. We prioritize the security of your information above all else. Our platform has robust security features and undergoes regular audits to ensure compliance with the highest industry standards. You can trust that your data is safe with Hiver, allowing you to rest easy and focus on confidently driving your business forward.
Can Hiver improve email collaboration for finance teams?
Yes! Hiver lets you tag the relevant person, write a note, and collaborate right next to the email thread. Moreover, team members can work together to write email replies, and get approvals ensuring faster resolution time.
What solutions does Hiver offer for account payables management?
Hiver streamlines account payables management by allowing you to track and assign vendor invoices and payment queries efficiently. You can set up automations, such as auto-assigning emails; and approval workflows, and collaborate on vendor emails effortlessly, enhancing vendor relationships through timely communications and payments.
How does Hiver facilitate account receivables collaboration?
With Hiver, you can easily track and handle all customer invoices to ensure timely communications and payment collections. Get approval on things like discounts, and special terms of sales before sending invoices to your customers. Loop in team members from sales, account management, and customer success using @mentions and notes or set up approval workflows.
How does Hiver enhance finance operations email management?
Hiver enhances finance operations by providing tools for email automation and management. With Hiver, finance teams can efficiently organize, prioritize, collaborate, and manage all types of finance-related email queries directly from their inbox.
Deliver stellar support to your customers, vendors and employees.
Unlimited users on Free plan ✦ No credit card needed
