A collaborative inbox to keep your team in sync—without the chaos
Unify your team with a collaborative inbox. Easily assign customer queries, discuss them internally, and fast-track responses—all without forwards or CCs.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Get the benefits of a collaborative inbox
without the complexities
Stay aligned and move quicker
Effortlessly collaborate with multiple teams on personal and shared inboxes. No more CCs, forwards and endless threads.
Resolve queries faster
Customers notice when your team works as one. Facilitate effective collaboration and handoffs so every query gets resolved faster.
Ensure high-quality support
Maintain uniformity in responses to customers, ensuring every interaction is clear, accurate, and on-brand.
Your Email inbox—but more powerful
Never miss a customer query
Ensure every customer query gets the right attention with automatic assignments. Keep things balanced by distributing workload evenly among your team—so no one is overwhelmed and every request is handled on time.
Fast-track responses and collaboration
Work together by tagging teammates on Notes using @mentions—no more CCs, forwards, or switching platforms. Speed up responses by sharing drafts for quick reviews and approvals. Keep replies fast and consistent with shared templates.
Improve cross-functional teamwork
Easily loop in cross-functional teams and non-Hiver users if you need them to weigh in on a message. Set up approval workflows to get quick approvals alongside queries without leaving Hiver.
Enhance transparency to avoid confusion
Avoid duplicate responses by getting real-time collision alerts when teammates work on the same query. Need to pass a conversation along? Handoff seamlessly with complete context, so customers get uninterrupted support.
Powerful collaboration features to help your team
improve productivity and customer service
Email Templates
Turn frequent replies into templates and respond faster to customer queries.
Out of office
Enable team members to mark out-of-office, ensuring efficient routing.
Shared Drafts
Collaborate on email responses by sharing drafts with teammates.
Approvals
Speed up resolutions using approval workflows on customer requests.
Collision Alerts
Avoid duplicate responses by seeing who’s working on a query in real-time.
Permalinks
Share emails with other departments through private and public permalinks.
Shared Labels
Organize emails with shared labels to selectively share them with your team.
Follow Queries
Follow important emails to get notified of its progress and escalations.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
What is a collaborative inbox?
A collaborative inbox is a shared email platform that allows team members to manage and respond to emails together, enhancing efficiency and coordination. Hiver offers seamless collaboration features with real-time updates and assignment features, tailored for teams looking to streamline their email management process.
What is the difference between a collaborative inbox and a delegated inbox?
A collaborative inbox allows multiple users to access, manage, and reply to emails, promoting teamwork and efficiency. Whereas delegated inbox is accessible and available for a single user. Hiver provides a collaborative inbox enabling real-time collaboration, email assignment, and tracking, optimizing team productivity in managing shared email tasks.
How can @mentions and notes improve team collaboration?
@Mentions and notes enable team members to communicate directly within email threads, providing contextual discussions that stay private and visible only to the team. This eliminates the clutter of forwarding and CC-ing, ensuring that conversations remain focused, efficient, and relevant to the task at hand.
How do collision alerts prevent duplicate responses?
Collision alerts are a feature in collaborative inboxes that notify team members in real-time when someone is already working on responding to a particular email. This prevents multiple users from simultaneously working on the same query and potentially sending conflicting replies, thereby enhancing the efficiency and coherence of team communications.
What are the key features of Hiver's collaborative inbox?
Hiver’s collaborative inbox offers several key features to boost team productivity, including email assignment tasks, shared drafts, collision alerts, email automation, analytics, SLA management, email tags, customer surveys, email templates, workload distribution, and more. These features facilitate seamless collaboration and efficient email management for teams.
How does Hiver ensure secure collaboration?
Hiver ensures secure collaboration through features like private and public permalinks for sharing emails, control over shared email access to keep sensitive information secure, and role-based permissions. These measures help maintain the integrity of your communications and protect your organization’s sensitive data.
Simplify the way your team
communicates and collaborates
Get unlimited users on the Free plan ✦ No credit card needed
