Reply Faster. Quote Smarter. Win More Deals.

Streamline your communication and operations to deliver world-class service to customers, shippers, and carriers.

Get unlimited users on the Free plan ✦ No credit card needed

Trusted by 10,000+ teams globally

Fast-track your Quote-to-Cash process

Improve operational efficiency

Use no-code workflows to categorize requests, fetch shipping details from third-party apps, and send updates automatically.

Reply faster and win more business

Automatically route incoming queries to the right person and draft responses to speed up response times.

Make decisions with
data-driven insights

Track key metrics like response times, workload distribution and customer feedback to improve customer service.

Hiver: Your partner in driving logistics forward

Put an end to the inbox chaos

Ensure accountability for every email in quotes@, shipments@, billing@, and more without CCs or forwards. Assign owners for every email from your customers, shippers, or carriers.

Quickly route queries based on pre-defined custom fields like geography, account ownership, and more.

Give time back with powerful Automations & AI

Build workflows and leverage AI to automate complex tasks such as extracting shipping details from conversations and retrieving data from any app like TMS (Transportation Management System) or ERP instantly.

Ensure on-time responses

Never miss an urgent request or customer response again. Use SLAs (Service Level Agreements) to set response time goals, define violation conditions, and let Hiver flag priority messages before they slip through the cracks.

Effortlessly collaborate with all teams

Easily collaborate with your team using internal Notes and @mentions, without needing to forward or CC your conversations. Simply write a Note to the relevant person using @mention, right inside your Shared Inbox.

Reporting that tells a story

Track key metrics like workload distribution, trending topics and customer feedback. Know how often your team meets response or resolution time targets—so you can quickly spot gaps and fix them.

The complete customer service help desk for logistics

Shared Inbox

Organize, assign, and track queries efficiently to ensure nothing gets missed.

Collision Alerts

Avoid duplicate work or conflicting responses by seeing who’s working on a query in real time.

Integrations

Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.

Workflows

Triage, assign, and monitor tickets automatically with rule-based automation.

SLAs

Ensure timely responses and resolutions for your customer queries with real-time alerts and reminders.

Analytics

Get insights to improve support with built-in reports and dashboards.

AI Copilot

Let AI deliver instant resolutions based on past context.

Business hours

Manage availability and fall back to email inquiries during non-business hours.

Approvals

Speed up resolutions using approval workflows on customer requests.

Explore why businesses love Hiver

Logistics

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan Strang

Ocean Freight Operations Manager

Travel

Every team member knows what to work on and what their daily workload looks like. There are no SLA violations now.

Jędrzej Dąbrowski

Junior Product Manager

Manufacturing

Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver.

Fin Brown

Project Manager

Travel

I get visibility into the email volumes and the types of issues. I can now ensure that operational tasks are accomplished faster.

David Pinto

Business Development

Healthcare

Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!

Luke Thompson

Co-owner

Frequently Asked
Questions

How does the 7-day free trial work?

When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Which features can I use during the trial?

You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.

What happens at the end of my trial period?

If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.

Do I need a credit card to sign up?

No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.

How do I import my existing emails to my Hiver shared inbox?

If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.

Do I need to pay for all the users in my Google or Outlook account?

No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.

Still have questions? Contact us