Deliver stellar service at scale using a multi-channel help desk
Unify conversations across email, chat, voice and WhatsApp in one easy-to-use platform. Deliver effortless five-star service across channels.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Deliver faster, smarter support
across every channel
Improve customer engagement
Meet customers where they are—connect instantly and create personalized experiences, without ever leaving Hiver.
Fast-track ticket resolution
Improve response and resolution times by empowering agents to resolve issues faster across channels—from a familiar, inbox-like interface.
Enhance team collaboration
Make it easy for teams to share info, streamline workflows, and tackle customer queries together, all from one place.
Support customers across multiple channels
without switching platforms
Stay on top of customer emails
Assign owners and track emails within shared inboxes to ensure nothing is missed. Collaborate with Notes and @mentions—no messy forwards or CCs. Respond faster with templates, shared drafts, and AI-powered suggestions.
Support website visitors with Live Chat
Scale up support with AI and Chatbots to resolve customer inquiries. Automatically transfer chats to the right agents for faster resolution. Pin FAQs and a searchable Knowledge Base to let visitors find answers within your widget.
Engage better using WhatsApp
Handle all WhatsApp chats from one shared inbox—no more switching between platforms. Collaborate on group chats internally, use canned responses to reply faster, and provide personalized, contextual support.
Empower customers to help themselves
Build a Knowledge Base with self-help articles so your customers can find answers. Deploy a dedicated Customer Portal where they can submit issues and track progress without depending on human agents for updates.
Handle customer calls from your inbox
Deliver seamless voice support with the Hiver + Aircall integration. Assign calls to team members for clear ownership and accountability. Keep full context with logged conversations, recordings, and notes for future reference.
One help desk for every channel,
without the chaos
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
AI Copilot
Let AI deliver instant resolutions based on past context.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Analytics
Get insights to improve support with built-in reports and dashboards.
Collision Alerts
Avoid duplicate responses by seeing who is working on a conversation in real-time.
SLAs
Ensure timely responses and resolutions with real-time alerts and reminders.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
What is customer service software?
Customer service software is crucial for enhancing your support team’s efficiency and customer service quality. It makes assigning and tracking customer requests simple, fosters better team and cross-functional collaboration, streamlines workflows, automates repeatable tasks, and improves support performance.
What is the difference between multichannel and omni-channel support?
Multi-channel support involves interacting with customers through multiple platforms individually, while omni-channel support provides an integrated customer experience across all channels. You can choose the channels that you deliver support through, depending on your customer’s preferred channels of communication.
What is the main purpose of offering multi-channel service options?
The main purpose of offering multi-channel service options is to enhance customer experience by providing them with various platforms to reach out, ensuring convenience and choice. Hiver addresses this purpose by bringing multiple communication channels into your inbox to enhance your team’s responsiveness and productivity.
What is multi-channel customer service support?
Multi-channel customer service support refers to the provision of customer assistance through various communication channels. Hiver offers a multi-channel helpdesk across various channels such as Emails, Chats, Voice, Knowledge Base, and WhatsApp. This ensures efficient and organized customer service interactions.
How does a multi-channel help desk enhance customer support?
A multi-channel help desk centralizes customer queries from various platforms into one dashboard, streamlining support responses and improving satisfaction. Hiver enhances this by enabling seamless collaboration and ensuring no query goes unanswered, leveraging its powerful multi-channel support capabilities for efficiency.
What are the benefits of a multi-channel helpdesk?
A multi-channel helpdesk streamlines customer service across various platforms with enhanced customer service, increased accessibility, and improved response times. By streamlining support through various channels businesses can address customer concerns coming from any channel. With Hiver, you can set up and scale your multi-channel support that works from your email inbox.
What does it mean to provide multiple channels for customer service?
Providing multiple channels for customer service means enabling customers to reach out through various platforms like email, social media, and chat, ensuring their queries are addressed efficiently. Hiver enhances this by aggregating customer interactions from various channels into a single inbox, streamlining response times and improving overall service quality.
A helpdesk that doesn't feel
clunky. Try Hiver for free!
Get unlimited users on the Free plan ✦ No credit card needed
