Power every customer service touchpoint with AI
Bring AI into every part of customer service — assist agents with AI Copilot, automate resolutions and tasks with AI Agents, and uncover intel with AI Insights.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ teams globally
Does customer service
feel slower than ever?
It’s not your team — it’s the lack of assistive, autonomous, and native AI in your processes.
Repetition slows everything down across the service journey.
Your team rewrites replies, fetches data, and triages manually, instead of resolving issues.
Scattered information. Inconsistent replies.
Your team hunts across docs, tools, and past conversations, yet replies remain slow and inconsistent.
No visibility into what’s slipping through.
It’s hard to spot knowledge base gaps, customer sentiment shifts, or agent performance issues in time.
From triage to resolution — Hiver AI is built
for customer service.
Assist agents, automate workflows, and unlock insights that help you scale.
AI Copilot
Assist your team with contextual support — draft replies, suggest next steps, and more.
AI Agents
Autonomously resolve repetitive queries, schedule follow-ups, and trigger workflows across tools, teams, and channels.
AI Insights
Uncover insights that help you optimize your workflows, gauge team performance and AI efficiency.
Coming soon
AI that maps to every stage
of the customer service journey
Organize
Organize smarter, when a conversation arrives
Organize
Organize smarter, when a conversation arrives
Tag your conversations effortlessly
Ai tagging
AI auto-tags conversations by topic or intent, helping teams triage faster and maintain clean, uniform reporting across the board.
Identify tone and urgency upfront
AI Sentiment Analysis
Leverage AI to flag emotionally charged messages, helping agents prioritize with clarity.
Offload repetitive work to AI
AI Extract
Use AI to extract key details from conversations and auto-fill custom fields like order ID or customer type — eliminating manual work.
Deflect
Stop repetitive queries from cluttering the queue
Deflect
Stop repetitive queries from cluttering the queue
Resolve FAQs automatically
AI Answers
Use AI Answers to instantly respond to common questions like order status, password resets, or basic policy inquiries, without human intervention.
Run complex workflows, autonomously
AI Actions
With AI Actions, automate processes like updating order information, processing refunds, or sending status updates — across all connected tools.
Close low-value loops fast
AI Thank you Detector
AI Thank you Detector spots closure phrases like “thanks” or “noted” and wraps up the conversation automatically.
Automate complex workflows
AI Automations
Embed AI in your workflows to detect topic, urgency, or sentiment-based triggers and execute key actions that route tickets, apply macros, notify teams and more.
Respond & Resolve
Resolve faster with smarter brand-aligned context
Respond & Resolve
Resolve faster with smarter brand-aligned context
Ask and receive contextual answers
Ask AI
Let agents interact with AI and get instant answers from help docs, past tickets, or linked knowledge bases — all without switching tabs.
Generate accurate replies instantly
AI Suggested Response
With AI Suggested Response, agents get pre-written replies based on conversation history and customer context.
Rephrase and polish responses
AI Compose
AI Compose helps agents adjust tone, grammar, and structure to sound more empathetic, confident, and concise — all based on your brand tonality.
Gather issue context in a jiffy
AI Summarizer
AI Summarizer turns long email threads into short overviews — speeding up handoffs, escalations, and resolution.
Optimize
Optimize — performance, quality and outcomes
Optimize
Optimize — performance, quality and outcomes
Spot what’s slowing you down
AI Resolution Assist
AI Resolution Assist identifies where tickets get stuck or are resolved inefficiently — and recommends improvements across workflows.
Stay ahead of churn risks
AI Customer Health
Customer Health Insights flags at-risk customers based on unresolved issues, DSAT trends, or negative sentiment.
Track and tune AI impact over time
AI ROI Analysis
Use Agent Performance Dashboards and Feedback Loops to measure where AI is helping, where it’s not — and continuously improve how it’s used.
Getting started with Hiver AI
From setup to smarter customer service — your AI journey starts here.
Start in Minutes
Turn on AI Copilot. Add your knowledge sources
Connect help docs, templates, and macros to start tagging and replying , directly from the inbox your team already works in.
Live in your inbox. No new tools. No training needed.
Day 1
AI Copilot starts assisting. AI Agents begin learning
Your team gets suggestions, summaries, and answers from docs, while Hiver AI Agent learns from tags and your team’s actions.
You’re not just faster. You’re smarter.
Day 3
From resolution to optimization — on autopilot
Detect sentiment, auto-tag conversations, and trigger macros for actions, while AI Insights surface delays, gaps, or at-risk customers.
You’re no longer reacting. You’re getting ahead.
What happens when AI is built into your inbox
Not a separate tool. Not another tab. Just intelligent customer service, everywhere it’s needed.
Less tool-hopping, more clarity
No more switching between internal docs, CRMs, and past tickets — agents get the context they need, right where they work.
More focus, less repetition
Repetitive queries, tagging, and manual data entry are offloaded — freeing agents to focus on what matters.
Replies start with a head start
With smart drafts and suggestions, agents never start from scratch — they refine, not reinvent.
Smarter systems, not just faster replies
AI doesn’t just speed things up — it enforces structure, tone, and process consistency across every agent and shift.
Every conversation makes your support better
With usage insights, sentiment trends, and content gaps surfaced automatically, your team gets sharper with every interaction.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
What is Hiver AI and how is it different from other AI tools?
Hiver AI is built directly inside your customer service inbox — no switching tabs or learning a new interface. It’s a combination of assistive tools (AI Copilot), autonomous automation (AI Agents), and actionable insights (AI Insights) designed specifically for customer service teams.
Who is Hiver AI designed for?
Hiver AI is built for customer service, finance, and IT teams looking to reduce manual effort, improve consistency, and scale service quality without adding complexity. Whether you’re a small team or a large-scale operation, Hiver AI adapts to your workflow.
Are these AI features included in my plan?
Hiver AI features are available as an add-on to all our paid plans. Reach out to our Sales team or check our pricing page to know more.
Do I need a credit card to sign up?
Not at all. You can go ahead and try Hiver AI features as part of the 7-day free trial.
How is Hiver AI priced?
Hiver AI is an add-on, available at $20/user/month. This provides unlimited access to all AI Copilot and AI Agent features, with no additional charges per feature and no usage limits. One flat price across all paid plans.
How secure is my data with Hiver AI?
Your data is protected with enterprise-grade encryption. We don’t use your customer conversations to train shared models, and all processing happens within strict privacy boundaries.
Can I control how Hiver AI responds or what it learns from?
Yes. You decide which content sources (like your help center or past replies) are used for AI responses. You can also provide feedback and customize the tone or structure.
What if AI gives the wrong response? Can agents edit it?
Absolutely. Every AI suggestion, whether a reply or a summary, is editable. Think of it as a starting point, not a final answer.
Which models or providers power Hiver AI?
We use a combination of industry-leading LLM providers and proprietary models for different features. All vendors are evaluated for security, compliance, and performance.
Step into the future of customer
service with AI
Get unlimited users on the Free plan ✦ No credit card needed
