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Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to purchase the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
During your trial, you will have full access to the Elite plan without any limits and 24/7 priority support so you can experience the best of Hiver.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can then either choose the free plan or re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to input your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
You can import up to 50 emails when setting up a Shared Inbox. Need to import more? Just write to us at support@hiverhq.com, and we’ll help you with the process.
Do I need to pay for all my Google or Outlook account users?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users anytime. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
