The complete customer service platform

Manage all your service channels like email, live chat, voice, WhatsApp, social media and more from your inbox.

Assign, resolve, track and manage conversations effortlessly while keeping your support natural and personalized.

Categorize all your incoming queries by adding Tags based on type, priority, and more to manage customer conversations efficiently.

Save canned responses as templates and share them with your team to provide faster, more consistent responses.

Stop sifting through an endless ticket list. Use filters to bucket conversations and save them as Views for quick access.

Enable team members to schedule and manage their availability, ensuring new conversations are attended to during their absence.

Managers and supervisors can follow important or escalated conversations to get real time updates on the progress.

Collect and store specific information about customer issues. Use it to sort conversations, automate workflows and track trends.

Set deadlines for responses and issue resolutions. Track SLA compliance and violations to measure your team’s performance.

Define when your team can service customers and track SLA compliance during those hours. Trigger auto-responders during off-hours.

Provide your team full customer context—past emails, feedback, and more—so they can respond faster and serve smarter.

Manage, optimize, visualize and track your team’s workload. Monitor team capacity, redistribute tasks, and improve collaboration.

Run your support team like clockwork—effortlessly manage workload, assignments, availability, and performance.

Measure customer satisfaction and collect feedback from your customers by sending a short survey.

Define roles that suit your own organizational structure and workflow by provisioning and limiting access to various features.

Easily import customer data from external sources such as your CRM into Hiver as CSVs to automate tagging and assignment.

Enable users and supervisors to solve customer service issues on-the-go with Hiver’s iOS and Android mobile apps.