The complete customer service platform

Hiver is the new way modern teams deliver exceptional support across channels through seamless collaboration, ticketing, workflows, integrations and AI — all in one place.

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Trusted by 10,000+ teams globally

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Ticketing

Shared Inbox

Shared Inbox

Manage all your service channels like email, live chat, voice, WhatsApp, social media and more from your inbox.

Ticketing

Tickets

Assign, resolve, track and manage conversations effortlessly while keeping your support natural and personalized.

tags

Tags

Categorize all your incoming queries by adding Tags based on type, priority, and more to manage customer conversations efficiently.

Templates

Templates

Save canned responses as templates and share them with your team to provide faster, more consistent responses.

Views

Views

Stop sifting through an endless ticket list. Use filters to bucket conversations and save them as Views for quick access.

Out of office

OOO

Enable team members to schedule and manage their availability, ensuring new conversations are attended to during their absence.

Conversation followers

Followers

Managers and supervisors can follow important or escalated conversations to get real time updates on the progress.

Customfields

Custom Fields

Collect and store specific information about customer issues. Use it to sort conversations, automate workflows and track trends.

SLAs

SLA

Set deadlines for responses and issue resolutions. Track SLA compliance and violations to measure your team’s performance.

Business hours

Business Hours

Define when your team can service customers and track SLA compliance during those hours. Trigger auto-responders during off-hours.

Contacts

Contacts

Provide your team full customer context—past emails, feedback, and more—so they can respond faster and serve smarter.

Workload distribution

Workload distribution

Manage, optimize, visualize and track your team’s workload. Monitor team capacity, redistribute tasks, and improve collaboration.

Team management

Team management

Run your support team like clockwork—effortlessly manage workload, assignments, availability, and performance.

csat

CSAT Surveys

Measure customer satisfaction and collect feedback from your customers by sending a short survey.

Custom roles

Custom roles

Define roles that suit your own organizational structure and workflow by provisioning and limiting access to various features.

Custom Objects
New

Custom Objects

Easily import customer data from external sources such as your CRM into Hiver as CSVs to automate tagging and assignment.

mobile app

Mobile App

Enable users and supervisors to solve customer service issues on-the-go with Hiver’s iOS and Android mobile apps.

Hiver AI

Ask-AI
New

Ask AI

Assist your team with contextual guidance in every conversation — draft replies, suggest next steps and more, right inside the inbox.

AI Compose
New

AI Compose

Help teams compose impactful responses effortlessly. Use AI to refine grammar, adjust tone, and enhance writing clarity.

AI Summarizer
New

AI Summarizer

Turn lengthy conversations into brief overviews and save them as Notes to speed up handoffs, escalations, and resolutions.

AI Tagging
New

AI Tagging

Automatically tag incoming conversations based on topic or category — improving organization, reporting, and automation accuracy.

AI Extract
New

AI Extract

Use AI to parse key details like order ID, customer type, or more from conversations to auto-fill Custom Fields and reduce manual data entry.

AI Sentiment Analysis
New

AI Sentiment Analysis

Analyze and predict the emotional tone in customer emails so agents can easily prioritize and escalate conversations.

AI Thank you detector
New

AI Thank you Detector

Detect closure phrases like “Thanks!” or “Noted” in customer responses to prevent the reopening of closed conversations.

Ask-AI
New

Hiver AI 

Bring AI into every part of customer service — assist agents with AI Copilot, automate resolutions and tasks with AI Agents, and uncover intel with AI Insights.

Ask-AI
New

AI Copilot 

Assist your team with contextual support — draft replies, suggest next steps, refine replies, summarize threads and more.

Ask-AI
New

AI Agents

Autonomously resolve repetitive queries, schedule follow-ups, and trigger workflows across tools, teams, and channels.

10,000+ teams found a better way to
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“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”

Fin Brown

Project Manager

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