All your support channels in one omnichannel inbox
Unify all your customer conversations across emails, chats, calls, and WhatsApp in one inbox. Offer fast, contextual support effortlessly.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
An omnichannel inbox
without the complexities
Increase accountability
Assign clear owners to queries across channels and track their progress seamlessly to ensure timely and efficient resolution.
Gain complete visibility
Access past conversations across channels in one place. With full context, your team can respond faster—without missing a beat.
Improve productivity
Manage, collaborate, and reply to queries across channels from one inbox—no more switching tools. Streamline workflows and resolve faster.
Provide consistent and personalized support
All your support channels in one platform
Manage customer conversations seamlessly across email, voice, chat, and WhatsApp—all from Hiver. Stay on top of every interaction without switching tools.
Automation to reduce grunt work
Say goodbye to fragmented processes. Hiver’s Automations can triage, assign, and track your queries across channels, so your team can focus on what truly matters.
Easy handoffs across channels
Agents can access the complete customer history gathered from multiple support channels in one place, allowing them to seamlessly pick up where others left off.
Channel-wise analytics and reporting
Gain a clear view of your team’s performance and customer satisfaction across all channels. Use these insights to make faster, data-driven decisions.
Powerful features within your inbox to help teams
save time and scale support effortlessly
AI Copilot
Let AI deliver instant resolutions based on past context.
Views
Group and save conversations using filters for quick, easy access.
Collaboration
Collaborate with your team members through notes, @mentions, and links.
SLA Management
Set resolution deadlines, track SLA breaches, and define business hours.
Collision Alerts
Avoid duplicate responses by seeing who’s working on a query in real-time.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
Follow Queries
Follow important emails to get notified of its progress and escalations.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
One platform for every customer interaction.
Try Hiver now!
Get unlimited users on the Free plan ✦ No credit card needed
