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An AI-powered✦ customer service
platform for teams of all sizes

Trusted by 10,000+ Customer Service, Finance & IT teams

Save upto 20%
Annual Monthly
FREE
$ 0 user/month

For teams just getting started with customer service.

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View Details

Free plan includes:

Ticketing

  • Shared InboxesManage all your support channels seamlessly in one place
  • Team collaborationWork together as a team by sharing collision alerts and context via Notes and Drafts.
  • Views Create and save your custom filter combinations as Views. Share it with your team or keep it private for streamlined collaboration.
  • Out of Office Enable team members to schedule and manage their availability, ensuring new conversations are unassigned during their absence for seamless workflow continuity.

Channel

  • EmailAssign, track, and collaborate on emails using Hiver's Shared Inbox
  • Live chatLeverage AI-powered chatbots and live chat to deliver conversational customer service
  • WhatsApp Triage, assign, collaborate, and track all your WhatsApp conversations in an easy-to-use Shared Inbox.
  • VoiceMake and receive customer calls using Hiver’s Aircall integration
  • Knowledge BaseEmpower your customers to self-serve and deflect repetitive queries to a centralized library of help articles.

Integrations

  • SlackIntegrate Slack channels with Hiver to receive Slack updates and notifications in real time.

Support

  • Help centerDedicated knowledge bases with descriptive how-to articles and answers to FAQs
  • 24*7 email and live chat supportHiver provides continuous, around-the-clock assistance through chat and email, ensuring timely help for any user inquiries or issues.
GROWTH
$ 25 user/month

Ideal for small teams to deliver effortless, multi-channel support.

$ 35 user/month

Ideal for small teams to deliver effortless, multi-channel support.

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Everything in Free, plus:

Ticketing

  • Service Level AgreementsEnsure customer contracts and business goals are met through defined resolution times.
  • Custom FieldsAdd custom data points to every conversation to use in reporting, automation workflows and the API.

Channel

  • Customer PortalEnable your customers to track and raise issues by building a portal for your brand.

Workflows

  • Rule-based AutomationsBuild rule-based workflows to automate repetitive actions like triage, routing, and follow-ups
  • Round-Robin Auto-AssignmentAuto-assign incoming emails in a round-robin fashion among your team members.
  • Automations using Custom Fields
  • ApprovalsEnsure faster approvals on requests from customers, vendors, or employees.

Analytics

  • Conversation AnalyticsGet insights about your team's workload and performance, in terms of the conversations being handled.
  • Performance AnalyticsGet actionable insights with user, tag, and contact reports.
  • Custom ReportsCustomize reports of all types to meet your business reporting needs.

Integrations

  • CRM, E-commerce, Billing and moreFetch business and customer data using out-of-the-box integrations with apps like Salesforce, Asana, Jira, QuickBooks, and more.
Hiver AILeverage Hiver AI to assist your team, automate workflows using AI Agents, and unlock insights that help you scale customer service. Scroll down to view the add-on details.

Add-on

MOST POPULAR

PRO
$ 45 user/month

For teams looking to scale their customer service operations

$ 55 user/month

For teams looking to scale their customer service operations

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View Details

Everything in Growth, plus:

Ticketing

  • CSAT SurveysMeasure and boost customer satisfaction and engagement by running surveys to gauge customer feedback
  • Business HoursSet Business hours for your shared mailbox to track SLAs accurately during your team's operating hours.

Workflows

  • ChatbotsMaximize the potential of your Live Chat with Chatbots to speed up responses and improve agent productivity.
  • Load-balanced Round-robinDefine an ‘Assignment Limit’ to prevent overloading of your team members

Analytics

  • Custom DashboardsTrack key metrics, ticket trends, and volume across Shared Inboxes and teams in one place to plan staffing and headcount requirements.
  • Scheduled data exportsPull instant or schedule reports for weekly, monthly or annual team performance.
  • CSAT AnalyticsAnalyze the satisfaction of your customers through reports.
  • SLA AnalyticsTrack by comparing SLA statuses, identifying First Response and Resolution Times, and quickly accessing overdue or imminent conversations.
Hiver AILeverage Hiver AI to assist your team, automate workflows using AI Agents, and unlock insights that help you scale customer service. Scroll down to view the add-on details.

Add-on

ELITE
$ 75 user/month

For teams looking transform their support with advanced features

$ 95 user/month

For teams looking transform their support with advanced features

Start free trial
View Details

Everything in Pro, plus:

Workflows

  • Skill-based RoutingAutomatically assign conversations to team members based on their skill-set. For ex: emails containing the word ‘Reimbursement’ will be assigned only to the payroll specialists in the Finance team.
  • Custom ObjectsImport external data from your CRM or an Excel sheet to create dynamic automation rules.
  • Individual Inbox to Shared Inbox AutomationAutomatically move emails from individual inboxes to a Shared Inbox, based on the sender’s email address or domain.

Security & Compliance

  • Custom RolesCreate and assign tailored roles with specific permissions to fit your team's unique workflow needs.
  • HIPAA complianceHiver ensures the confidentiality and security of patient healthcare information.
  • Okta SSO IntegrationSimplify access management with the convenience of single-sign-on functionality powered by Okta app integration.

Support

  • Additional servicesGet a customer success manager who will help and guide you to maximize value from Hiver platform including premier onboarding.
  • Custom build hoursGet help with custom API and integration development.
Hiver AILeverage Hiver AI to assist your team, automate workflows using AI Agents, and unlock insights that help you scale customer service. Scroll down to view the add-on details.

Add-on

View all features
Add-on

Hiver AI✦

Meet Hiver AI, your smart teammate for
all customer service touchpoints.

AI Copilot

Assist your team with contextual guidance in every conversation.

  • AI SummarizerTurn long email threads into crisp summaries so agents can catch up faster.
  • AI ComposeAdjust tone, grammar, and content to sound more empathetic, confident, and concise — all based on your brand tonality.
  • Ask AIFetch answers and next-best steps from your help center, SOPs, or past emails so you can respond and resolve faster.
  • AI Suggested ResponseComing soonGet ready-to-send reply suggestions based on email context and knowledge base.

AI Agents

Have AI autonomously carry out key actions without human intervention.

  • AI TaggingAutomatically categorize conversations by topic or type to improve routing and analytics.
  • AI Sentiment AnalysisDetect tone and emotional signals to prioritize at-risk customers.
  • AI ExtractPull structured info like order IDs or invoice amounts from emails into custom fields.
  • AI AnswersComing soonInstantly answer common questions like order status, password resets, or basic policy inqueries — with no agent action required.
  • AI TasksComing soonTrigger workflows based on tags, sentiment, or keywords, without manual setup.
$20

per user per month. Available for purchase across all paid plans.

Talk to sales

Frequently Asked
Questions

Hiver has a free plan that comes with unlimited users and is ideal for teams who want basic triage capabilities to deliver stellar service across email, chat, WhatsApp, and voice.

When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to purchase the product. If you choose not to continue, your account will be suspended.

No, you do not. You will only be required to input your credit card information when you upgrade to a paid subscription.

During your trial, you will have full access to the Elite plan without any limits and 24/7 priority support so you can experience the best of Hiver.

If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can then either choose the free plan or re-activate your account by upgrading within 7 days from the date of the end of your trial.

Yes, just write to us at support@hiverhq.com, and we’ll be happy to extend your trial to support your evaluation.

Yes, all plans can be purchased month-to-month without a yearly contract. However, we urge you to take advantage of the annual discount to save up to 20% on your subscription cost.

Hiver is a proud supporter of organizations that do great things around the world. That’s why we offer discounted pricing for qualified nonprofit organisations. Schedule a demo to learn more about our pricing.

Absolutely! We’ll help you migrate your data at no extra cost. Schedule a demo to see how we can assist with the migration.

Protecting your data’s confidentiality, integrity, and availability is central to our mission. Hiver is GDPR, SOC 2 Type II, ISO 27001, CCPA, and HIPAA compliant.

You can import up to 50 emails when setting up a Shared Inbox. Need to import more? Just write to us at support@hiverhq.com, and we’ll help you with the process.

No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users anytime. If you add new users to your Google or Outlook account, you can easily add them to Hiver.

Yes, the platform is available on both iOS and Android devices. You can download them from the Apple or the Google Play Store. Learn more here.

The AI add-on includes full access to all current Hiver AI features — including AI Compose, AI Summarizer, AI Tagging, AI Sentiment Analysis, AI Suggested Responses, AI Thank You Detector, Ask AI, and AI Extract.

The Hiver AI add-on is currently available for offline purchase through your Account Manager, CSM, or Sales. Once requested, the add-on will be activated and billed along with your Hiver subscription. Talk to sales

Hiver plans start at 2 seats. You can increase from 2 to 5, and then in increments of 5 seats (10, 15, 20, and so on).
Yes. Upgrades are prorated from the date of change through your renewal date.
At renewal, you can choose a smaller bucket (subject to plan minimums and caps). Mid‑term downgrades aren’t available.

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Free
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Growth
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Pro
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Elite
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Multi-channel engagement

Live Chat

Answer all customer queries in minutes instead of hours with Hiver Live Chat, and manage these chats right inside Gmail.

WhatsApp

Add WhatsApp as a support channel using Hiver. Manage all incoming queries on WhatsApp without leaving your inbox.

External Knowledge Base

Create help articles so users can find answers on their own.

* You can set up either an internal or an external knowledge base at a time.

Internal Knowledge Base

Let your teams securely share and access sensitive documents internally.

* You can set up either an internal or an external knowledge base at a time.

Voice Call Support

Create and manage voice as a support channel that allows you to track and make calls* right inside Gmail.

Customer Portal

Simplify how your customers submit issues and track its resolution status.

Tags, Notes and Conversation IDs

Efficiently categorize and access business communication by using Email Tags for type and priority, with @mentions instead of CCs and forwards, and track conversations with unique Conversation IDs.

Email Templates

Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.

Recent Conversations

Get context on historic conversations your team has had with customers, employees, partners and more. Use this information to understand them better and craft personalized responses.

Private Inbox Views

Categorize conversations using Email Views. Use a combination of filters to bucket email conversations and save them for quick access.

Shared Inbox Views

Create and save your custom filter combination as a Shared Inbox View, share this tailored view with your team for streamlined collaboration.

Out of Office

Enable team members to schedule and manage their availability, ensuring new email conversations are unassigned during their absence for seamless workflow continuity.

Conversation Followers

Follow email threads of interest to stay on top of critical customer issues and conversations.

Chat Contact Us Form

Use Hiver chat contact form to enable your website visitors to send you email queries when your team is offline.

Chat Transcripts

Access chat transcripts for cross-team collaboration or send transcripts to visitors for easy reference after a chat.

Live Chat Auto-Assignment

Allocate live chat inquiries among team members for balanced workload distribution and prompt customer service response.

Chatbots

Unlock 24X7 support with Chatbots to reduce agent workload and enhance CX.

Collision Detection

Avoid email duplication. Ensure no two team members work on the same query.

Shared Drafts

Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.

Approvals

Ensure faster approvals on requests from customers, vendors, or employees from the comfort of Gmail. Simplify approval workflows.

Collaborators

Collaborate with co-workers from teams outside your shared mailbox, on both internal and external queries.

Permalinks

Share emails with your teammates or other departments through private and public permalinks. Control accessibility with just a few clicks.

Autoresponder

Enable automatic email responses based on specific conditions to provide immediate acknowledgments or guidance.

Email Body Search

Set up trigger conditions based on the content in the email body to make automations more contextual.

Workflow Automations using Custom Fields

Create rule-based automation workflows using custom fields as inputs in triggers, conditions, and actions.

Auto Assignment (Round-robin)

Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive tasks for your help desk.

Assignment Limits for Round-robin

Define an ‘Assignment Limit’ to prevent overloading of your team members.

Skill-based Auto-assignment

Automatically assign conversations to team members based on their skill-set. For ex: emails containing the word ‘Reimbursement’ will be assigned only to the payroll specialists in the Finance team.

AI Summarizer

Turn long email threads into crisp summaries so agents can catch up faster

AI Compose

Adjust tone, grammar, and structure to sound more empathetic, confident, and concise — all based on your brand tonality.

Ask AI

Fetch answers and next-best steps from your help center, SOPs, or past emails so you can respond and resolve faster.

AI Suggested Response (Coming soon)

Get ready-to-send reply suggestions based on email context and knowledge base.

AI Tagging

Auto-categorize emails by topic or type to improve routing and analytics.

AI Sentiment Analysis

Detect tone and emotional signals to prioritize at-risk customers

AI Extract

Pull structured info like order IDs or invoice amounts from emails into custom fields.

AI Answers (Coming soon)

Instantly answer common questions like order status, password resets, or basic policy inqueries — with no agent action required.

AI Tasks (Coming soon)

Trigger workflows based on tags, sentiment, or keywords, without manual setup.

AI Thank you Detector

Detects closure phrases like “Thanks” or “Noted” and auto-closes resolved conversations.

Analytics for Conversation Data

Track and analyze the conversations handled by your team.

Analytics for User and Tag Data

Create performance reports and real-time dashboards segmented by users and tags.

Custom Reports

Start from scratch or build on pre-built reports to analyze your team’s performance.

Scheduled Data Reports/Exports

Pull instant or schedule reports for weekly, monthly, or annual team performance.

Custom Dashboards

Create dashboards to derive insights from real-time and interactive data visualizations.

Analytics for Custom Fields

Use custom fields to analyze your conversations, create custom reports and more.

CSAT Surveys

Capture feedback with customer satisfaction (CSAT) surveys.

Analytics for CSAT Surveys

Analyze the satisfaction of your customers through reports.

Automation using CSAT Ratings

Create rule based automations using CSAT ratings received to improve customer engagement.

API and Access

Developers and admins can use Hiver APIs to build custom integrations with tools and apps of their choice.

Asana

Experience Asana’s project management functionalities within your inbox—collaborate on tasks, add context, and get complete visibility into task status.

JIRA

Create, update & manage your Jira issues without leaving your inbox.

Slack

Communicate and collaborate with ease. Receive essential updates with Hiver’s Slack Integration.

QuickBooks

You can add new bills to QuickBooks without leaving your inbox. Also, view bill information from QuickBooks alongside conversations.

Salesforce

Integrates Salesforce CRM directly into your Hiver inbox to access customer data without switching platforms.

Zapier

Build smart workflows and automate daily tasks by integrating your favorite apps using Zapier with Hiver.

Okta Integration (Single Sign-on)

Okta’s integration with Hiver allows admins to automate user lifecycle management and ensure smoother access management.

HubSpot

Integrate with HubSpot to access and view your contacts, companies, and deals easily.

Shopify

Integrate with Shopify to access and view your customer information and recent orders easily.

NetSuite

Integrate with NetSuite to view your contact, vendor, and customer details.

Pipedrive

Integrate with Pipedrive to view your contacts, organizations and deals.

Copper

Integrate with Copper to access and view your person and opportunity information easily.

ClickUp

Integrate with ClickUp to streamline task management, collaboration, and project tracking for teams and individuals.

WooCommerce

Integrate with WooCommerce to access and view your customer and order information.

Zoho CRM

Integrate with Zoho to access and view your contacts and deals easily.

Monday.com

Manage monday.com items directly from Hiver — add, update, and view without switching platforms.

Teamleader

Integrate with Teamleader to access deal, company, and contact details within Hiver.

Trello

Integrate Hiver with Trello to create, edit, and link cards directly from your conversations for seamless project tracking.

Hiver Chat for Android and iOS

Handle your chat queue while you are on the go with the Hiver Chat app

Hiver for Android and iOS

Handle your email queue while you are on the go with the Hiver mobile app.

SLA Violation

Monitor SLA violations to ensure your team meets response and resolution deadlines.

1 Policy

2 Policies

unlimited

unlimited

SLA Reminders

Address customer conversations timely with SLA-based reminders. Quickly access overdue & due soon conversations in a few clicks.

Business Hours

Set Business Hours for your shared mailbox to track SLAs accurately during your team's operating hours.

SLA Reports

Track by comparing SLA statuses, identifying First Response and Resolution Times, and quickly accessing overdue or imminent conversations.

Tags

Turn emails into actionable tasks, give them designated owners, and deliver lightening-fast support.

1 per account

unlimited

unlimited

unlimited

unlimited

Email Templates

Turn emails into actionable tasks, give them designated owners, and deliver lightening-fast support.

1 per account

unlimited

unlimited

unlimited

unlimited

Shared Email Inbox

Turn emails into actionable tasks, give them designated owners, and deliver lightening-fast support.

1

2

3

5

unlimited

Shared Labels

Categorize your shared inbox or selectively share emails within your team.

10

50

50

unlimited

Users

The maximum number of users that can simultaneously access and manage a single shared inbox.

unlimited

minimum 2,
maximum – 10

minimum 2,
maximum – 10

minimum 2,
maximum – unlimited

minimum 2,
maximum – unlimited

Email Aliases

Users can send emails from multiple aliases via a single Gmail account, offering flexibility for different departments.

1 per Shared Mailbox

1 per Shared Mailbox

unlimited

unlimited

unlimited

Rule-based Automations

This limit defines the number of rule-based automations you can create at an account level.

10

15

20

unlimited

Custom Fields

Easily collect information from conversations using predefined field types(dropdowns, text, numbers, and dates). Use this information to categorize and analyze conversations.

2

5

10

unlimited

Custom Roles

Create and assign tailored roles with specific permissions to fit your team's unique workflow needs.

6

External Knowledge Base

Create help articles so users can find answers on their own.

50 articles

unlimited

unlimited

unlimited

unlimited

24x7 Email Support

Hiver provides continuous, around-the-clock assistance through chat and email, ensuring timely help for any user inquiries or issues.

24x7 Chat Support

Hiver provides continuous, around-the-clock assistance through chat and email, ensuring timely help for any user inquiries or issues.

Onboarding Assistance

Hiver provides users with complimentary onboarding assistance for seamless integration and effective use of its features.

Dedicated Success Manager

Hiver provides personalized support with a dedicated success manager ensuring your team effectively uses all the features.

Book a Call with Hiver Support Team

Customers on the Elite plan can immediately book a 30-minute call with Hiver support from under Hiver settings.

Quarterly Team Training

A quarterly training program aimed at improving team skills and knowledge to use Hiver.

Custom Build Hours

Allocated time for developing specific client or project needs.

GDPR

Ensures privacy and protection of EU citizens' personal data.

ISO/IEC

International standard for information security management systems.

CCPA

Protects the personal information of California residents.

SOC2 Type II

Audits operational and security processes against specific criteria.

HIPAA

Ensures the confidentiality and security of healthcare information.

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Thank you for your interest!

The web app is currently under development—we’ll notify you as soon as it’s live.

In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.

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Step 1

Add Hiver’s extension to your Gmail from the Chrome Webstore

Step 2

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Step 3

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Try Hiver for free

Get unlimited users on the Free plan  ✦  No credit card needed

  • Cut response and resolution times by 50%
  • Boost customer service efficiency by 2x
  • Achieve 100% SLA compliance
  • Streamline your workflows with 100+ apps
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“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”

Fin Brown

Project Manager

Getitmade@2x

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